Policies

To our current and future guests…

In response to the latest Executive Order issued by the Governor of the State of Maine, pertaining to commercial lodging operations, we are temporarily closed through April 30th, 2020. Our tentative re-open date is Friday, May 1st. Only “essential travelers” traveling within the State of Maine are permitted to stay at any hotel or lodging property. The Order states that lodging can be provided for housing vulnerable populations – such as for children in emergency placements, persons at risk of domestic violence, and homeless individuals as permitted by the State – and for accommodations for health care workers or other workers deemed necessary to support public health, public safety, or critical infrastructure. Guests that meet these criteria and are in need of lodging, can contact our sister property, 16 Bay View, which is currently planning to remain open during this period. Guests seeking future  reservations should call 16 Bay View at 207-706-7990.

Please stay safe and we look forward to having you come see us soon once the world returns to normal.

OUR GUEST COMMITMENT

We understand there is a necessity to guests who are still coming to the area for reasons of business or to check on the welfare of family members, and therefore continue to welcome you as our guest.  Many reservations have been delayed as a result of COVID-19, and we are working with each to change dates or supply gift cards in the deposit amounts.  Your safety is important and we continue to be as diligent as ever in our cleaning and sanitizing processes; More to come on this below.

OUR FAMILY
Our staff have always been the heartbeat of our business and are valued so much. Each and every one of them come first, and therefore as a business we have made the decision to monitor this global situation daily. We have and continue to understand and support staff decisions to self-quarantine due to reasons of comfort or family concerns, while fully understanding many staff who continue to want and need to work to provide for themselves and their family. These are very real conversations that we are having, and as a result we as a company have made the decision to support all staff.

OUR CONTINUED EFFORTS
In an effort to provide as much peace of mind as you plan or prepare for your upcoming trip to beautiful Camden, Maine, we want you to be aware of additional precautionary steps the Bay View Collection staff are taking to help minimize the spread or transmission of bacteria or viruses at our hotel properties:

  1. All staff who are sick or feeling as if they are getting sick are instructed to stay home and not come into work. Some of our positions are able to work remotely.
  2. Front desk and housekeeping staff are regularly applying hospital grade disinfectant cleaners to all touch surfaces throughout our common areas and public restrooms every 2-3 hours.
  3. Hand sanitizer is available for guests at the front desk and antibacterial soap is used in our public restrooms.
  4. Daily housekeeping service for stay-over rooms has been temporarily postponed to protect both our staff and our guests from unnecessary exposure. Guests in need of fresh towels, toiletries, paper goods, etc. can request them as needed for daily delivery to their room.
  5. Upon departure, guest rooms will be left vacant whenever possible for two or more days to allow additional deep cleaning measures. This would involve placing an ozone machine in the room to help sanitize and disinfect any surface and airborne bacteria or viruses as much as possible. Whenever possible, we will also place guests in rooms as separated as possible from other occupied rooms both on the same floor as well as the floors above and below.
  6. As clean and welcoming as our guest rooms already are, Housekeepers are taking extra steps to disinfect touch surfaces throughout the room to include the TV remotes, door and drawer handles, light switches, telephones, bathroom fixtures, furniture armrests, and alarm clock using hospital grade germicidal spray.
  7. Laundry wash cycles and temperatures have been calibrated to thoroughly sanitize linens and terry products even more than we usually do.
  8. All staff have been instructed to wash hands much more frequently than industry standard and use hand sanitizer as often as needed.
  9. Maintenance staff are cleaning and disinfecting all HVAC filters on a much more frequent basis.
  10. Our daily buffet continental breakfast has been stopped, and instead, we will be delivering breakfast to guest rooms on trays. This will allow us to have much more control over food safety and sanitation and still provide a nice breakfast experience for guests to enjoy in their rooms.
  11. Our sister property’s lobby bar, Vintage Room, is temporarily closed to the public through April 15th. Our hope is to be able to reopen on Thursday, April 16th. We will keep you posted.

UPDATED CANCELLATION POLICY
Given the unique circumstances surrounding the Coronavirus Pandemic we are making the following adjustments to our individual and group booking policies to give guests extra peace of mind:

  • Existing Reservations. All reservations booked directly with our property made on or before March 26th, 2020 – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before May 15th, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any new reservation booked directly with our property on or after March 27th, 2020 – for any stay between March 27th and May 15th, 2020 (considered our travel advisory window) will be considered “non-cancellable” and “non-refundable”. Reservations can be changed for a future date with no penalty, or your full deposit can be placed on a gift card for a future stay, but no refunds will be offered. New reservations for any stay on or after May 15th, 2020 will default to our normal cancellation policy.
  • Group Bookings. Any group event – even those with “non-refundable” deposits – that are scheduled between now and April 30, 2020, can be moved or amended at no charge up to 72 hours before their scheduled arrival. For cancellations, please call our Group Sales Manager to learn more about our flexible options.

Contact our reservations team and they’ll do everything they can to assist. Whether you are traveling now or in the future, we are ready to welcome you with the hospitality you have come to know and expect. Lastly, all of us here at Bay View Collection wish you health and happiness. We understand that travel is a very important part of everyone’s wellness and revitalization. We continue to hope for the best, and for the world to once again be comforted in good health. We look forward to that day and stand here ready to welcome you with warm smiles and hospitality.

Check-in time is anytime after 3pm and check-out time is by 11am. If your room is vacant and clean prior to 3pm, we’d be happy to check you in early.

UPDATED COVID-19 CANCELLATION POLICY
Given the unique circumstances surrounding the Coronavirus Pandemic we are making the following adjustments to our individual and group booking policies to give guests extra peace of mind:

  • Existing Reservations. All reservations booked directly with our property made on or before March 26th, 2020 – even those described as “non-cancellable” (“Advanced Purchase”) – that are scheduled for arrival before May 15th, 2020, can be changed or cancelled at no charge up to 24 hours before your scheduled arrival.
  • New Reservations. Any new reservation booked directly with our property on or after March 27th, 2020 – for any stay between March 27th and May 15th, 2020 (considered our travel advisory window) will be considered “non-cancellable” and “non-refundable”. Reservations can be changed for a future date with no penalty, or your full deposit can be placed on a gift card for a future stay, but no refunds will be offered. New reservations for any stay on or after May 15th, 2020 will default to our normal cancellation policy.
  • Group Bookings. Any group event – even those with “non-refundable” deposits – that are scheduled between now and April 30, 2020, can be moved or amended at no charge up to 72 hours before their scheduled arrival. For cancellations, please call our Group Sales Manager to learn more about our flexible options.

RESERVATIONS AFTER MAY 15th, 2020

For guests who book directly with our property (online or by phone), we offer FREE overnight parking. For guests booking through a third party travel agent, such as Booking.com or Expedia.com, we charge a $15 fee per night per vehicle. Upon arrival park in any available parking space in front of our hotel (in the alley-way or landing) to check-in, load and unload your luggage. Upon check-in our front desk will provide a parking permit and further directions on where to park for the duration of your stay. During the peak summer months, we provide valet parking for your convenience. Please lock your vehicle at all times as Grand Harbor Inn and its agents will not be responsible for loss or damage to cars parked in our designated lot. Understand that local street parking is limited to 2-hours and vehicles will be ticketed if this time limit is exceeded. To avoid ticketing, please park in our lot at all times.

There is a $50/pet/night fee for guests traveling with dogs. We allow a maximum of two dogs per room of any size or breed. For more pet policy information, visit Pet Friendly.

Rates are double occupancy. If there are more than 2 guests per room, there is a $50/night additional charge per person for anyone age 16 and up and a $35/night additional charge for kids 15 and under. Toddlers & infants 3 years of age or younger stay free. Most rooms can only accommodate two guests, however, some of our suites can accommodate up to four (4) guests.

Dedicated to providing a clean, comfortable and relaxing environment for both our guests and staff, the Grand Harbor Inn is proudly 100% SMOKE FREE. We ask that all guests refrain from smoking in all rooms, balconies, common areas, and within 50 feet of the Inn’s entrances during their stay. Guests may be asked to leave without reimbursement and assessed a cleaning charge ($300 minimum) if it has been determined that they have been smoking in their room or other areas of the Inn.

Currently scheduled to reopen Friday, May 1st. Learn more about our latest COVID-19 UPDATEClick Here